Duty Manager Desk

Duty Managers possess a busy, emotionally taxing job that requires them to be incessantly on their toes and ready for the worst-case scenario. They ensure that the hotel operates efficiently and effectively when the General Manager is not there. Duty Managers must have a kind personality, an excellent attention to detail and thrive in a fast-paced work environment.


 Duty managers provide the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager. The General Manager is not able to be present at all times, and the hotel needs a manager for the times when he is not there. Some larger hotels also employ a duty manager when the General Manager is present. In these cases, the Duty Manager performs the more basic managerial tasks, while the General Manager concentrates his efforts to the more complex assignments.


The responsibilities of a duty manager are broad ranging. However, the most important roles of a duty manager are to maintain order and ensure guest satisfaction. For instance, complaining guests seeking a refund speak to the current shift's Duty Manager to voice their displeasure. Additionally, the Duty Manager makes overflow reservations in the case of an accidental over-booking. In essence, The Duty Manager is the on-property contact for anything and everything that goes awry on her shift, and it is his/her responsibility to make a wise decision to restore order.


Take a property round while his/her started.Get observation about meager areas as (Kitchen, Restaurant, Bar and outer area of the hotel).He/She Should have appropriate information about all departments like staffing and current activities. The most essential thing is incident he/she should avoid that as they can do. Whatever it is by the guest complaint or any staff .
   
Duty managers work a wide variety of shifts, but the most common shift is evenings and night since this is when the General Manager is not on the property. A duty manager typically records fifty to sixty hours per week. Also note that hotels located in seasonal destinations give their duty managers more hours during peak season and less during slow season.