Concierge

In hotels, a concierge assists guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how strange, relying on an extensive list of contacts with local merchants and service providers.

Hotel concierge staff have their own professional association, called Les Clefs d'Or ("The Golden Keys"). It was formed in France in October 1929.[1] It now reaches over 3000 members in over 40 countries. Members can be distinguished by the gold keys they display on their lapels.

Working as a hotel concierge means that your focus is to ensure that the needs and requests of hotel guests are met, and that each guest has a memorable stay. The hotel concierge is expected to be an expert on his local area. Guests will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from guests can range from arranging transportation or providing directions to even the most outlandish seemingly impossible outing. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of her guests' requests. 

Often the concierge becomes the face of the hotel for many guests, which means that appearance and demeanor are of utmost importance. The concierge desk acts as the hub for guest activity planning, which means that the guests' hotel experience depends on the concierge's knowledge and prompt attention. Many business and VIP travelers depend heavily on the concierge, making the position respected and highly regarded. 

 Don't assume that the job responsibilities for a hotel concierge is set in stone, as a concierge receives a vast array of requests and is expected to make even the impossible and unusual happen. While it may seem that the concierge would be a great source for gossip, the opposite is true as the concierge is expected to maintain confidentiality. The concierge is not a front desk agent and does not take hotel reservations. In some cases the concierge is responsible for managing a section of the hotel's front end staff, so contrary to popular observation the concierge does not work alone.