What is FrontOffice ?

The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.

The front office functions can be divided into seven general areas:

 1.Front Desk

2. Guest Relation

3. Concierge Desk

4. Bell Desk

5. Duty Manager Desk

6. Business center
7. Telephone

Two major departments are represented in this list. The employees staffing the first four areas are in the rooms department. The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated. These are all accounting-department functions, and so the cashiers and night auditors are in that department.
 Front office is the face of the hotel and it has all the responsibility to ensure that all the guest needs are full filed and the request of the guest are taken care off. The better coordination between the guest and the hotel is through Front office the GSS of the guest is always passed through the front office and the guest calls front desk and AYS for any assistance if needed. The front office staffs have the prime responsibility to up sell the rooms and to boost the revenue where possible.